California Privacy Statement

This California Privacy Statement supplements our Privacy Policy and applies solely to residents of the State of California. By using our Service, you acknowledge and agree to the terms of this Statement, which shall be read in conjunction with our main Privacy Policy.

1.California Consumer Privacy Rights

Pursuant to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to the following rights regarding their personal information:

1.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold about you in the preceding 12 months, including:

The categories of personal information collected;
The categories of sources from which personal information is collected;
The business or commercial purpose for collecting or selling personal information;
The categories of third parties with whom we share personal information;
The specific pieces of personal information we have collected about you.

1.2 Right to Delete

You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions permitted by law (e.g., retaining data to comply with legal obligations, protect security, or fulfill service commitments).

1.3 Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of your personal information to third parties for cross-context behavioral advertising. We do not currently sell or share your personal information for such purposes, but if we do so in the future, we will provide a clear opt-out mechanism.

1.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights under CCPA/CPRA. This includes refusing to provide goods or services, charging different prices or rates, or providing a different level or quality of goods or services, solely because you exercised your rights.

1.5 Right to Correct

You have the right to request correction of inaccurate personal information we hold about you, to ensure the data is accurate and complete.

2.Personal Information We Collect

Consistent with our main Privacy Policy, the categories of personal information we may collect about you include, but are not limited to:

Categories of Personal Information	Examples
Identifiers	Email address, date of birth, phone number (if provided), device ID, IP address, advertising ID
Personal Characteristics	Gender, interests, preferences, approximate location, racial or ethnic origins, sexual orientation (if voluntarily provided)
Biometric Information	Face geometry data (if you participate in Selfie Verification)
Content	Photos, videos, text, chat records with other members, personal bio
Commercial Information	Purchase history, transaction details, payment method information (e.g., credit card number)
Usage Data	Login time, features used, search and matching activities, ad interaction records
Technical Data	Device type, operating system, network information, app settings, crash records
Geolocation Data	Latitude and longitude (if you grant permission)
Customer Support Data	Inquiry content, communication records with our customer care team, reports involving you

We do not collect personal information that is not reasonably necessary to provide our Service or fulfill the purposes stated in our main Privacy Policy.

3.Use and Disclosure of Personal Information

3.1 Purposes of Use

We use your personal information for the following business purposes, consistent with our main Privacy Policy:

Providing and maintaining the Service (e.g., creating accounts, operating features, matching members);
Processing purchases and refunds, offering promotions;
Improving the Service (e.g., analyzing usage, developing new features, conducting research);
Ensuring safety and security (e.g., preventing fraud, verifying identities, responding to violations);
Sending marketing communications (with your consent, where required);
Complying with legal obligations and defending legal rights.

3.2 Disclosure to Third Parties

We may disclose your personal information to third parties as described in our main Privacy Policy, including:

Other members (when you voluntarily disclose public profile information or chat content);
Service providers (e.g., data hosting, payment processing, customer support vendors), who are contractually required to protect data and use it solely for providing services to us;
Advertising partners (for targeted advertising, without disclosing personally identifiable information);
Law enforcement authorities or government agencies (to comply with legal processes or protect public safety);
Parties to corporate transactions (e.g., merger, acquisition), subject to confidentiality obligations.

We do not sell your personal information to third parties for monetary consideration. Any "sharing" of information for cross-context behavioral advertising will be subject to your opt-out right.

4.How to Exercise Your Rights

4.1 Submitting a Request

To exercise your CCPA/CPRA rights (e.g., request to know, delete, correct), please submit a request through one of the following channels:

Online: Contact us
Email: service@heeeyup.com

4.2 Verification Process

To protect your privacy, we will verify your identity before processing your request. The verification may require you to provide information consistent with the personal data we hold (e.g., email address, date of birth) or complete additional identity verification steps. Authorized agents may submit requests on your behalf, provided they present valid proof of authorization.

4.3 Response Timeframe

We will acknowledge receipt of your request within 10 business days and respond to your request within 45 calendar days of receipt. If we need an extension (up to an additional 45 days), we will notify you in writing and explain the reason for the delay.

5.Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Statement and our main Privacy Policy, or as required by applicable law. After the retention period expires, we will securely delete or anonymize your data.

6.Changes to This Statement

We may update this California Privacy Statement from time to time. If we make material changes, we will notify you through prominent means (e.g., in-app notification, email) at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Statement.

7.Contact Us

If you have questions or concerns about this California Privacy Statement or your privacy rights, please contact us through:

Online: Contact us
Email: service@heeeyup.com

This California Privacy Statement applies from 2026.02.10.